Return & Refund Policy
Shop With Confidence.
At Confique, customer satisfaction is at the heart of everything we do. If your purchase doesn't meet your expectations, we're here to make the return process as smooth and transparent as possible.
Please read the following policy carefully before initiating a return or refund request.
📦 Return Eligibility
We gladly accept returns for eligible products that meet the following conditions:
• 🤍 Item must be unused, unworn, and unwashed.
• 🏷️ All original tags, labels, and packaging must remain intact.
• 📦 The product must be returned in its original condition.
• 📅 Return requests must be raised within 7 days of successful delivery.
Products that do not meet these conditions may not qualify for a return or refund.
🚫 Non-Returnable Items
For hygiene and quality reasons, the following items are generally not eligible for return or exchange:
• 🎁 Products marked as Final Sale or Non-Returnable.
• 🧺 Used, washed, altered, or damaged products.
• 🏷️ Products without original tags or packaging.
• 🎉 Promotional or clearance items, unless received in a defective or incorrect condition.
💳 Refund Process
Once your returned product is received and successfully passes our quality inspection:
• ✅ Your refund will be approved.
• 💳 Refunds will be processed to the original payment method used during purchase.
• ⏳ Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.
If the refund is delayed beyond this period, please contact your bank first before reaching out to our support team.
🔄 Exchanges
If you receive an item with a manufacturing defect, damage during transit, or an incorrect product, we'll be happy to assist with an exchange, subject to product availability.
Please contact us within 48 hours of delivery and include clear photographs of the issue to help us resolve your request quickly.
📍 Return Shipping
In eligible cases, our team will provide detailed return instructions after reviewing your request.
Please do not send products back without prior approval from our Client Care Team.
📞 Need Assistance?
Our team is always here to help make your experience smooth and worry-free.
🤍 Our Commitment
Every return request is handled with fairness, transparency, and care. Our goal is to ensure that every Confique customer enjoys not only premium fashion but also a premium shopping experience.
✨ Your trust means everything to us. We're committed to making every purchase feel as confident as the outfit you choose. 🤍